Shipping Policy
Fast Shipping Policy for Quick Delivery of Your Orders.
Return And Refund Policy
Discover Our Flexible Return and Refund Policy - Shop with Confidence!
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at top10pc@gmail.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at top10pc@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arfeenmughal1977@gmail.com.
Our Story: Discover the Heart Behind Our Brand
Uncover the Inspiring Journey Behind Our Brand's Heartfelt Beginnings.
Our Story: The Heart Behind Our Brand
Welcome to Our Story, where we invite you to discover the heart behind our brand. Our journey began with a vision to create products that not only meet your needs but also resonate with your values. Every product we offer reflects our commitment to quality, sustainability, and authenticity.
Our Origins: A Journey of Passion and Purpose
Founded by individuals who truly believe in the power of community and connection, Our Story was created with one goal in mind: to craft exceptional products that elevate your everyday experience. From humble beginnings, our brand has grown into a beloved choice for those who seek meaningful connections in the products they choose.
Quality That Speaks Volumes
Every item in our collection is meticulously designed and crafted with care. We use only the finest materials and work with skilled artisans to ensure that our products not only look good but stand the test of time. Below are some key benefits of choosing our brand:
- Eco-Friendly Materials: We prioritize sustainability, using materials that are kind to the planet.
- Handcrafted Excellence: Each product is crafted by skilled artisans, ensuring every piece is unique.
- Community-Driven: A portion of our sales supports local communities and initiatives.
- 100% Satisfaction Guarantee: We stand behind our products, offering hassle-free returns if you're not thrilled.
A Commitment to Sustainability
At the core of Our Story lies a deep commitment to sustainability. We recognize our responsibility to the environment and to future generations. That’s why we strive to minimize our ecological footprint through ethical sourcing and sustainable practices.
Our products are made with raw materials that have been sourced responsibly, ensuring that we are campaigning not just for quality but for a healthy planet as well. By choosing our products, you are joining us in our journey toward a more sustainable future.
Building Community Through Connection
Our Story goes beyond just products. We aim to build a community of like-minded individuals who value quality, sustainability, and rich storytelling. Engaging with our customers through social media, events, and partnerships is an integral part of who we are. We believe that by sharing our stories, we can inspire and empower others to make conscious choices.
Why Choose Us?
As you explore Our Story, you may be wondering why hundreds of customers have chosen us as their go-to brand. Here are just a few reasons:
- Transparency: We believe in being open about our production processes and materials.
- Innovative Design: Our products are not just functional; they are also stylish and help you express your unique personality.
- Exceptional Customer Service: We value our customers and provide responsive, friendly support.
- Customer Loyalty Program: Enjoy exclusive benefits when you shop with us, reinforcing our commitment to you.
Join Us on This Journey
As we continue to grow and evolve, we invite you to join us on this incredible journey. Your support allows us to push our boundaries and innovate, creating products that align with your lifestyle and values. Together, we can make a difference.
Shop Our Collection
Now that you know Our Story, we encourage you to explore our collection. Each product tells a story of its own, capturing the essence of who we are and what we stand for. Whether you are looking for something special for yourself or a thoughtful gift for someone else, we have something for everyone.
Thank you for being a part of Our Story. We believe in the power of connection and can’t wait to see how our products will fit into your life. Visit our store today and discover the heart behind our brand!